FAQs

1. Where can I contact you?

You can contact us by sending an email to reliefmat591@gmail.com We will respond to your inquiry as soon as possible.

2. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on the respective courier's website.

3. Can I get a refund on my products?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. 

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Do you offer exchanges?

At the moment, we do not offer direct exchanges. The fastest way to get the item you want is to return the original item and make a separate purchase for the new item.

6. What if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right by providing a replacement or refund.

7. Can I return personalized or custom-made items?

Unfortunately, personalized or custom-made items cannot be returned unless they are defective or damaged. Please contact us if you have any concerns about your specific item.

10.Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.